3D Puzzle House Model for Kids' Educational Play

Order Cancellations, Refunds, and Returns

Cancelling Your Order

You can cancel your order before it ships. If you've already paid and need to change or cancel, please get in touch with us within 12 hours of placing your order. After this timeframe, your order will be processed and shipped.

Refunds for Damaged or Missing Orders

We stand by the quality of our products and offer refunds in specific situations:

• Full Refund for Non-Delivery: If you don't receive your order within 30 days, you're eligible for a full refund.
• Full Refund for Damaged or Defective Items: If your item arrives damaged or defective, we'll provide a full refund. To confirm the damage, please send us clear videos of the item from all angles.

Refunds will not be provided if:

• The shipping address was incorrect or not updated by the customer.
• Delays are caused by customs clearance or natural disasters beyond our control.
• You changed your mind and wish to return an otherwise perfect item.

Returning Your Purchase

You can return your purchase if there's any damage.

Please note:

• Return shipping costs are at your expense.
• Contact us first for detailed instructions. We'll authorize your return after reviewing the situation.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

• Face and body products that have been opened, used, or have a broken protective seal.
• Underwear if the hygiene seal is broken or any labels have been removed.
• Swimwear if the hygiene seal is not intact or any labels have been removed.

We're committed to providing the best customer experience. If you have any questions, please don't hesitate to contact us for support.

DELIVERY TIME TO USA

Please allow 3 days for order processing. During this time, we will inspect your order and provide a quality check before it ships. Once shipped, your order will arrive in the USA in 5 to 10 business days after the order has been processed.

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order is processed and ready to leave our distribution center, you will receive another email with shipping information.

Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit.

Please allow 24-72 hours from placing your order for its status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! Home Kartz provides our customers with the option to track their packages.

If the tracking information states that your items have been delivered but have yet to be received, please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc., if they receive them on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Home Kartz is not responsible for lost or stolen packages in transit. If you cannot locate your package, contact the shipping carrier and file a claim to discuss the issue.

DO YOU SHIP INTERNATIONALLY?

We are proud to serve our customers from all over the world! The default pricing on our site is in USD; the conversion rate depends on your issuing credit card company used on the transaction.

The site will default to US Dollars on the checkout page.

It usually takes 11-24 business days to arrive in your country outside the USA. However, depending on your country's customs, delivery may take time. Home Kartz is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

TAXES & DUTIES

Once the parcel arrives in the destination country, import taxes, duties, and customs fees may be charged. The customs office of the specific destination determines these charges.

The recipient is responsible for paying these charges and taxes, and we at Home Kartz will not cover them. For further details of charges, don't hesitate to contact your local customs office.