Shipping policy

At WonderKidsToy, we aim to make delivery as smooth as possible. We offer free standard shipping to customers in Canada, the United States, and the United Kingdom.

Order Processing

Most in-stock orders are processed within 1–3 business days before shipment.

Processing may take longer during weekends, public holidays, unusually high order volumes, or when inventory must be transferred between fulfillment locations.

Once your order ships, we will send a shipping confirmation email with tracking information when it is available.

Estimated Delivery Times

Estimated delivery times below begin after dispatch:

  • United States: 3–7 business days

  • Canada: 9–12 business days

  • United Kingdom: 3–5 business days

Delivery times are estimates, not guaranteed arrival dates. Actual delivery may take longer because of customs clearance, carrier delays, severe weather, public holidays, high seasonal volumes, remote-area delivery, local postal delays, transportation disruptions, or warehouse availability.

If a product is available in a local or regional warehouse, we may fulfill the order from that location. If local inventory is unavailable, delivery may take longer.

Free Shipping

Free shipping applies to the standard shipping charge for eligible orders delivered to Canada, the United States, and the United Kingdom.

Customers may still be responsible for customs duties, import taxes, VAT/GST, brokerage fees, or other government charges unless otherwise stated at checkout.

Tracking

Tracking information will be emailed when it is available. Please allow time after shipment confirmation for carrier tracking to begin updating.

International shipments may show fewer tracking updates while moving between countries.

Multiple Packages

Items in the same order may ship from different fulfillment locations and arrive in separate packages on different days. You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

Address Changes

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has shipped.

Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Delayed or Lost Shipments

If your tracking has not updated for an unusually long time or your order appears significantly delayed, please contact us with your order number.

If a shipment appears lost in transit, please contact us with your order number. We may ask you to confirm your shipping address and other order details while we investigate with the carrier or fulfillment partner.

If tracking shows a package as delivered but you cannot locate it, please first check around your delivery location, mailbox or parcel locker, household members, nearby neighbours, building reception, and the local carrier.

Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed, or returned because customs requirements or delivery arrangements were not completed, any return or reshipping costs may be deducted from an applicable refund where permitted.

Shipping Availability

We currently ship to Canada, the United States, and the United Kingdom. Availability may vary by product because of carrier restrictions, customs regulations, local laws, supplier limitations, product restrictions, or warehouse availability.

If we cannot ship an ordered product within these supported destinations, we will contact you with the available options.

Need Help?

For questions about shipping, tracking, or delivery, please contact us at support@wonderkidstoy.com.