Refund policy

Refund & Replacement Policy

Shop with confidence. If something isn’t right, we’ll make it right.

Our Promise

Your happiness matters to us. If your item arrives damaged, defective, incorrect, or does not arrive within the expected delivery window, please contact us within 30 days of delivery.

For orders that have not arrived, you can request support within 45 days from the order date.

In most cases, we’ll offer a free replacement, partial refund, or full refund depending on the situation.

When You Can Request Help

  • Your item arrived damaged
  • You received the wrong item
  • Your item has a major defect
  • Your package has not arrived within the expected timeframe
  • You have any issue with your order

Timeframes

  • Requests for damaged, defective, or incorrect items must be made within 30 days of delivery
  • Orders not received can be reported within 45 days from the order date
  • Requests made after these timeframes may not be eligible for refund or replacement

Replacement-First Support

To resolve issues quickly, we prioritize free replacements for damaged, defective, or incorrect items.

This allows you to get a working product faster without delays.

No Need to Return Items

For most approved cases, we do not require you to return the item. This makes the process faster and hassle-free.

We may request photos or videos to verify the issue before approving your request.

Refund Options

Free Replacement
Ideal for damaged, defective, or incorrect items.
Partial Refund
Offered when the item is usable but has minor issues.
Full Refund
Approved for major issues or failed delivery cases.

Delivered But Not Received

Please check the following before contacting us:

  • Your mailbox or delivery area
  • Neighbors or household members
  • Your local delivery carrier

Please allow 2–3 business days as some deliveries may be marked early.

Non-Eligible Cases

  • Incorrect shipping address provided at checkout
  • Package refused or not collected
  • Tracking shows delivered with no issue verified
  • Customer changes mind after shipping
  • Requests made after allowed timeframe

How to Request Support

Please contact us with:

  • Your order number
  • Email used for the order
  • Description of the issue
  • Photos/videos (if applicable)

We typically respond within 24–48 hours.

Shop With Confidence

We’re here to make your shopping experience safe and worry-free.

Continue Shopping