Refund policy

Shop with confidence at WonderKidsToy

We want every order to arrive correctly and in good condition. If there is a problem with your order, please contact our customer support team and we will review it according to the policy below.

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, incorrect, or with important parts missing, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A clear description of the issue
  • Clear photos showing the product and problem
  • A video if the issue cannot be clearly shown in photos
  • Photos of the packaging when relevant

After reviewing the information, an appropriate resolution may include a replacement, resend, partial refund, or full refund, depending on the circumstances.

Missing Items or Parts

If an item, accessory, or important part is missing from your order, please contact us as soon as possible with your order number and supporting photos.

Depending on the issue, we may arrange for the missing part to be resent, replace the product, or provide another appropriate resolution.

Change-of-Mind Returns

For eligible products without a quality issue, return requests must be made within 7 days of receiving the product.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

For an eligible change-of-mind return:

  • The customer is responsible for return shipping costs.
  • The item must be returned to the return address provided by our support team.
  • The product must be unused and in its original condition.
  • Original packaging, tags, accessories, manuals, and included parts must be returned where applicable.
  • We recommend using a reliable tracked shipping service.

Important: Please do not send returns to an address shown on the original shipping package unless our support team specifically instructs you to do so.

Return Inspection

Returned products may be inspected after they arrive at the designated return location.

Items showing signs of misuse, damage caused after delivery, missing accessories, or other conditions that make the product unsuitable for return may not qualify for a refund.

Return Shipping Costs

For change-of-mind returns, return shipping costs are the responsibility of the customer.

Original shipping charges, customs duties, taxes, brokerage charges, and other third-party fees are generally non-refundable unless required by applicable law or specifically approved as part of an order issue.

Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

We may be able to cancel and refund an order if it has not yet entered processing or fulfillment.

Once an order has been processed, customized, prepared for shipment, or shipped, cancellation may no longer be possible.

Customized, personalized, made-to-order, pre-order, or specially prepared products may not be eligible for cancellation after processing begins.

Package Not Received

If your package appears significantly delayed, please contact us with your order number and tracking information.

If tracking shows the package as delivered but you cannot locate it, please first check:

  • Around your delivery location
  • With household members
  • With neighbours where appropriate
  • Your mailbox, parcel locker, reception desk, or building office
  • With the local delivery carrier

In some cases, additional documentation or confirmation from the local carrier or post office may be required before a missing-delivery claim can be resolved.

Address, Collection & Delivery Issues

Please make sure your delivery address is complete and accurate when placing your order.

Refunds or replacements may not be available when delivery fails because of circumstances such as:

  • An incorrect or incomplete address
  • An unknown recipient
  • Refusal of delivery
  • Failure to collect a package
  • Failure to complete required customs clearance
  • Other circumstances outside our reasonable control

Minor Packaging Damage

International shipping can occasionally cause minor cosmetic damage to outer packaging.

If the product itself is unaffected and fully usable, cosmetic damage to the shipping box or product packaging may not qualify for a refund or replacement.

Refund Processing

Once a refund has been approved, it will normally be issued to the original payment method.

Your bank, credit card company, or payment provider may require additional time to display the refund after it has been processed.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including customized, personalized, made-to-order, or other products that cannot reasonably be resold.

This does not affect remedies that may be available when an eligible product arrives damaged, defective, or incorrect.

Need Help With a Return or Order Issue?

Please Contact Us before returning a product.

Include your order number and as much information as possible so our customer support team can assist you quickly.

WonderKidsToy Customer Promise

  • Free Worldwide Shipping
  • Secure Checkout
  • 30-Day Order Issue Support
  • Helpful Customer Support